Terms of service

About these terms

These terms govern your use of the Home Haven online store and apply when you browse the website, create an account, or place an order.

By using the store, you agree to comply with these terms and with applicable law.

Products and information

We try to ensure that product descriptions, images, colours, measurements, and availability are accurate. However, minor variations may occur, particularly because screen settings can affect the appearance of colours.

We reserve the right to correct errors, update product information, and discontinue products where permitted by law.

Prices and payment

Prices are displayed in the currency shown at checkout. Applicable taxes, delivery charges, and any other charges will be shown before you complete your purchase where required by law.

Payment must be authorised before an order can be processed. We may cancel an order if payment is not authorised, fraud is suspected, or a product is unavailable.

Orders

Submitting an order is an offer to purchase the selected goods. An order is accepted when we confirm it or begin processing it, unless applicable law provides otherwise.

If we cannot fulfil an accepted order, we will inform you and refund any payment received for the unavailable goods.

Delivery

Delivery information and any available delivery estimates are shown during checkout or in our shipping policy. Delivery estimates may be affected by events outside our reasonable control.

If no delivery period has been agreed, applicable French consumer law generally requires delivery without undue delay and no later than 30 days after the contract is concluded.

Cancellations and returns

Your statutory right of withdrawal and legal guarantee rights are described in our Return and refund policy. Nothing in these terms limits mandatory consumer protections.

Intellectual property

The website, branding, text, images, graphics, product content, and other materials are owned by or licensed to Home Haven and are protected by applicable intellectual-property laws.

You may use the website for personal and lawful shopping purposes. You must not copy, reproduce, distribute, modify, or commercially exploit store content without permission.

Unacceptable use

You must not use the store:

• For unlawful or fraudulent purposes.
• To interfere with the store or its security.
• To distribute malware or harmful material.
• To infringe another person’s rights.
• To collect information about other users without permission.

Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights.

We are not responsible for losses caused by events outside our reasonable control, except where applicable law provides otherwise.

Governing law

These terms are governed by French law. Consumers may benefit from mandatory protections under the law of the country where they live.

Disputes may be brought before the competent courts under applicable consumer-protection rules.

Changes to these terms

We may update these terms when necessary. The version displayed on the store at the time of your order will apply to that order.